I have not gotten the refund

Good Evening It is with a heavy heart that I am writing this message and I hope that you can assist me. I wanted to use Flycool as an ISP. There were challenges with the infrastructure in my complex after I was asked to make a payment. I do understand that this happen, and I was not mad about this. I was told that as soon as the infrastructure was available, I would be contacted for installation. I waited patiently until I followed up (08-12-2022) when the infrastructure was available only to find out that my account was cancelled. I was told you would refund me which should have taken 7-14 working days. I then went to a different ISP as I got a sense that I wasn't wanted - which I understood and wasn’t upset about. 14 working days came and went. I then made another follow up on 08-01-2023 and I was told that sometimes refund take longer and your team was hard at work in processing these refunds and I asked to be a little patient. Once again, I understood, sometimes volumes in businesses can be higher than normal as these things do happen. On 16-01-2023 I made another follow up and a friendly consultant apologised and advised that he will refund for a refund again. On 25-01-2024 after not hearing anything I made another follow up. This time around you did not respond to any of my texts. I made another follow up the following day and once again there was deafening silence. On the following day again, same story just no response to any of my texts and the following day after that as well.

I plead with you that you please refund me. I am not trying to be a pain but was hoping to get a refund.