Z
Zenande
1 reviews | Active since May 2024
14 May 2024, 14:38
I have asked for hel...
I have asked for help since last week regarding the fibre connection but I haven’t got help yet
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Replies (1)
Fly.Cool's replyOfficial
14 May 2024, 15:16 Good Afternoon Zenande
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply14 May 2024, 15:16
Official
Good Afternoon Zenande
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Best regards,