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Tshisikule V
1 reviews | Active since May 2024
17 May 2024, 17:44
I experience poor i...
I experience poor internet service every month and always takes two to three days I'm on the second day today without internet service when I tried to contact flycool help line they always tells me of skipping my monthly payment which is incorrect I always send them proof of payment each time they send me the messages I'm not happy with the service I get after using my money every month
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Fly.Cool's replyOfficial
17 May 2024, 21:10Good day
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you had to go through this unpleasant experience. As a business we are working to improve our response time and to ensure to respond to all queries sent to all our platforms.
Please note that there is a General Outage affecting Thohoyandou, and all ISP's in partnership with Vuma are experiencing the same problem. Technicians have been notified and are doing their utmost best to resolve the issue and return connection soon.
To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: [ ***1 ]
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
The ticket has been escalated as Vuma still needs to send a team out to assist.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you had to go through this unpleasant experience. As a business we are working to improve our response time and to ensure to respond to all queries sent to all our platforms.
Please note that there is a General Outage affecting Thohoyandou, and all ISP's in partnership with Vuma are experiencing the same problem. Technicians have been notified and are doing their utmost best to resolve the issue and return connection soon.
To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: [ ***1 ]
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
The ticket has been escalated as Vuma still needs to send a team out to assist.
Best regards,
Fly.Cool's reply17 May 2024, 21:10
Official
Good day
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you had to go through this unpleasant experience. As a business we are working to improve our response time and to ensure to respond to all queries sent to all our platforms.
Please note that there is a General Outage affecting Thohoyandou, and all ISP's in partnership with Vuma are experiencing the same problem. Technicians have been notified and are doing their utmost best to resolve the issue and return connection soon.
To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: [ ***1 ]
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
The ticket has been escalated as Vuma still needs to send a team out to assist.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you had to go through this unpleasant experience. As a business we are working to improve our response time and to ensure to respond to all queries sent to all our platforms.
Please note that there is a General Outage affecting Thohoyandou, and all ISP's in partnership with Vuma are experiencing the same problem. Technicians have been notified and are doing their utmost best to resolve the issue and return connection soon.
To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: [ ***1 ]
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
The ticket has been escalated as Vuma still needs to send a team out to assist.
Best regards,