S
Sibusiso
1 reviews | Active since Jun 2024
27 Jul 2024, 13:45
I asked for a refund...
I asked for a refund 2 months ago and still no refund
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
27 Jul 2024, 15:31Good Afternoon Sibusiso,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience From what we can see is that your refund was requested on the 20th of June. Kindly note that the refund team has a backlog at the moment and are working on the matter. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience From what we can see is that your refund was requested on the 20th of June. Kindly note that the refund team has a backlog at the moment and are working on the matter. Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply27 Jul 2024, 15:31
Official
Good Afternoon Sibusiso,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience From what we can see is that your refund was requested on the 20th of June. Kindly note that the refund team has a backlog at the moment and are working on the matter. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience From what we can see is that your refund was requested on the 20th of June. Kindly note that the refund team has a backlog at the moment and are working on the matter. Once again please do accept our apology and please give us time to resolve the query
Best regards,
S
Sibusiso's updateReviewer Update
27 Jul 2024, 16:07I am going to give Fly cool and bad review every 2 days until I get my money!
S
Sibusiso's update27 Jul 2024, 16:07
Reviewer Update
I am going to give Fly cool and bad review every 2 days until I get my money!
Fly.Cool's replyOfficial
28 Jul 2024, 09:59Please note refund is not yet processed.
Finance is still working on backlog, we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
Best regards,
Fly.Cool's reply28 Jul 2024, 09:59
Official
Please note refund is not yet processed.
Finance is still working on backlog, we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
Best regards,
S
Sibusiso's updateReviewer Update
28 Jul 2024, 10:43I requested a refund on the 13th of May 2024 and sent along my banking details with the request. I did not request on the 20th June
S
Sibusiso's update28 Jul 2024, 10:43
Reviewer Update
I requested a refund on the 13th of May 2024 and sent along my banking details with the request. I did not request on the 20th June