I am extremely disappointed with the poor service from Flycool

I am extremely disappointed with the poor service from Flycool. I made payment in March for WiFi services, but I did not receive any proper service. I logged a support ticket and was told that a technician would come out to resolve the issue, but no one ever arrived. Instead, my ticket was closed without the problem being fixed. In April, I was charged again despite still having no working internet connection. This means I have paid for two months (March and April) without receiving the service I was promised. This is completely unacceptable. There has been no communication, no accountability, and no resolution from Flycool. I am now requesting: - A full refund for both March and April - Immediate cancellation of my account - Written confirmation that no further charges will be made If this matter is not resolved urgently, I will escalate it further.