NR
NATALIA R
1 reviews | Active since Jul 2024
03 Jul 2024, 14:29
Horrible services from Flycool
Terrible service waiting for a my funds to reflect on my account an my account to be reactivated
Helpful (0)
Replies (8)0
Replies (8)NR
NATALIA R's updateReviewer Update
03 Jul 2024, 14:31Account has been paid but services are deactivated now I have a pending refund an still not activated
NR
NATALIA R's update03 Jul 2024, 14:31
Reviewer Update
Account has been paid but services are deactivated now I have a pending refund an still not activated
Fly.Cool's replyOfficial
03 Jul 2024, 16:09Hello Natalia ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have responded to your email please check your inbox.
We apologize for the inconvenience caused.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have responded to your email please check your inbox.
We apologize for the inconvenience caused.
Best regards,
Fly.Cool's reply03 Jul 2024, 16:09
Official
Hello Natalia ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have responded to your email please check your inbox.
We apologize for the inconvenience caused.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have responded to your email please check your inbox.
We apologize for the inconvenience caused.
Best regards,
NR
NATALIA R's updateReviewer Update
03 Jul 2024, 16:34Proof of payment sent the 3rd time still jotting has happened I want answers . Wifi off for 4 days no credit but full money was accepted via payfast
NR
NATALIA R's update03 Jul 2024, 16:34
Reviewer Update
Proof of payment sent the 3rd time still jotting has happened I want answers . Wifi off for 4 days no credit but full money was accepted via payfast
Fly.Cool's replyOfficial
04 Jul 2024, 08:08Hello Natalia
Kindly note to escalate for payment to be traced we need POP in PDF, you have sent us screenshot from payfast.
Kindly note to escalate for payment to be traced we need POP in PDF, you have sent us screenshot from payfast.
Best regards,
Fly.Cool's reply04 Jul 2024, 08:08
Official
Hello Natalia
Kindly note to escalate for payment to be traced we need POP in PDF, you have sent us screenshot from payfast.
Kindly note to escalate for payment to be traced we need POP in PDF, you have sent us screenshot from payfast.
Best regards,
NR
NATALIA R's updateReviewer Update
04 Jul 2024, 12:14The issu I have is that flycol is having a payfast issue to clear my payment getting someone to allocate that money is a terrible issue cause they asking for proof of payment yet the payment is pending yet the issue is with flycool to bank the payment.
Disconnected my services responds privately but when they respond privately they requesting proof of payment knowing they Need to clear the payment they have the ordacity to refer me to vuma yet vuma says the issue is with flycool.
You wait for 2 days to receive a response from flycool whatsapp line now I made my mind up as soon as this issue is clear I'm canceling my account flycool has terrible services that don't work guy avoid flycoo by all means
Disconnected my services responds privately but when they respond privately they requesting proof of payment knowing they Need to clear the payment they have the ordacity to refer me to vuma yet vuma says the issue is with flycool.
You wait for 2 days to receive a response from flycool whatsapp line now I made my mind up as soon as this issue is clear I'm canceling my account flycool has terrible services that don't work guy avoid flycoo by all means
NR
NATALIA R's update04 Jul 2024, 12:14
Reviewer Update
The issu I have is that flycol is having a payfast issue to clear my payment getting someone to allocate that money is a terrible issue cause they asking for proof of payment yet the payment is pending yet the issue is with flycool to bank the payment.
Disconnected my services responds privately but when they respond privately they requesting proof of payment knowing they Need to clear the payment they have the ordacity to refer me to vuma yet vuma says the issue is with flycool.
You wait for 2 days to receive a response from flycool whatsapp line now I made my mind up as soon as this issue is clear I'm canceling my account flycool has terrible services that don't work guy avoid flycoo by all means
Disconnected my services responds privately but when they respond privately they requesting proof of payment knowing they Need to clear the payment they have the ordacity to refer me to vuma yet vuma says the issue is with flycool.
You wait for 2 days to receive a response from flycool whatsapp line now I made my mind up as soon as this issue is clear I'm canceling my account flycool has terrible services that don't work guy avoid flycoo by all means
Fly.Cool's replyOfficial
05 Jul 2024, 08:25Hello Natalie!
Sincere apologies for the late response, we are experiencing a backlog due to the high number of chats, which we are currently working on, apologies for not being able to get hold of us.
Kindly note that we have escalated your query with high importance.
We will provide feedback as soon as received.
We apologize for the inconvenience.
Sincere apologies for the late response, we are experiencing a backlog due to the high number of chats, which we are currently working on, apologies for not being able to get hold of us.
Kindly note that we have escalated your query with high importance.
We will provide feedback as soon as received.
We apologize for the inconvenience.
Best regards,
Fly.Cool's reply05 Jul 2024, 08:25
Official
Hello Natalie!
Sincere apologies for the late response, we are experiencing a backlog due to the high number of chats, which we are currently working on, apologies for not being able to get hold of us.
Kindly note that we have escalated your query with high importance.
We will provide feedback as soon as received.
We apologize for the inconvenience.
Sincere apologies for the late response, we are experiencing a backlog due to the high number of chats, which we are currently working on, apologies for not being able to get hold of us.
Kindly note that we have escalated your query with high importance.
We will provide feedback as soon as received.
We apologize for the inconvenience.
Best regards,
NR
NATALIA R's updateReviewer Update
05 Jul 2024, 13:21Flycool give me the run around to much I called vuma now the story has changed to say payment is allocated its for vuma to create a new account for funds to be allocated.
Can you guys get your services up to speed escalation means absolutely nothing if I can't get help for 4 days I keep getting the pushing to an from the blame game between flycool an vuma is so terrible I need to look into another service provide for unlimited 5 g flycool socks.....
Can you guys get your services up to speed escalation means absolutely nothing if I can't get help for 4 days I keep getting the pushing to an from the blame game between flycool an vuma is so terrible I need to look into another service provide for unlimited 5 g flycool socks.....
NR
NATALIA R's update05 Jul 2024, 13:21
Reviewer Update
Flycool give me the run around to much I called vuma now the story has changed to say payment is allocated its for vuma to create a new account for funds to be allocated.
Can you guys get your services up to speed escalation means absolutely nothing if I can't get help for 4 days I keep getting the pushing to an from the blame game between flycool an vuma is so terrible I need to look into another service provide for unlimited 5 g flycool socks.....
Can you guys get your services up to speed escalation means absolutely nothing if I can't get help for 4 days I keep getting the pushing to an from the blame game between flycool an vuma is so terrible I need to look into another service provide for unlimited 5 g flycool socks.....
Fly.Cool's replyOfficial
05 Jul 2024, 14:45Hello Natalie!
Kindly note we will provide feedback on the matter.
We apologize for the inconvenience.
Kindly note we will provide feedback on the matter.
We apologize for the inconvenience.
Best regards,
Fly.Cool's reply05 Jul 2024, 14:45
Official
Hello Natalie!
Kindly note we will provide feedback on the matter.
We apologize for the inconvenience.
Kindly note we will provide feedback on the matter.
We apologize for the inconvenience.
Best regards,