CK
Candice K
1 reviews | Active since May 2025
22 May 2025, 13:53
Horrible service
its been over 2 months now and im still without internet, fly.cool and vumatel has done nothing to try and fix this issue,they keep making excuses
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
22 May 2025, 18:59Good Evening Candice
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Fly.Cool's reply22 May 2025, 18:59
Official
Good Evening Candice
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
CK
Candice K's updateReviewer Update
22 May 2025, 19:16Same useless excuses , when im i getting the money back that ive paid these pass 2 months,
CK
Candice K's update22 May 2025, 19:16
Reviewer Update
Same useless excuses , when im i getting the money back that ive paid these pass 2 months,
Fly.Cool's replyOfficial
23 May 2025, 12:01Please note that you do not qualify for a refund as your radius check shows past usuage before the Network Incident (NWI) occured. However, your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Fly.Cool's reply23 May 2025, 12:01
Official
Please note that you do not qualify for a refund as your radius check shows past usuage before the Network Incident (NWI) occured. However, your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
CK
Candice K's updateReviewer Update
24 May 2025, 01:19You guys are soo full of ****, if you had actually looked into my emails you would have seen that my wifi switch off the first month already, it wasnt evens on for the full month , the i paid again while it was still off, soo please stop talking ****
CK
Candice K's update24 May 2025, 01:19
Reviewer Update
You guys are soo full of ****, if you had actually looked into my emails you would have seen that my wifi switch off the first month already, it wasnt evens on for the full month , the i paid again while it was still off, soo please stop talking ****