ZU
Ziphozihle U
1 reviews | Active since Aug 2019
02 Apr 2024, 00:31
Horrible service
I need my services back,had issues for over a month yet I paid for my WiFi connection for March and I never got any service. Been reporting the issue through WhatsApp, emails no progress. Only information I got was that I need to pay again, what about the money I paid yet got nothing. Please someone I need help, I have been requesting for a refund for March but nothing. I am not paying for April you need to credit my account.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
02 Apr 2024, 08:29 Good day Ziphozihle,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order to proceed with your refund. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order to proceed with your refund. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply02 Apr 2024, 08:29
Official
Good day Ziphozihle,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order to proceed with your refund. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department in order to proceed with your refund. Once again please do accept our apology and please give us time to resolve the query
ZU
Ziphozihle U's updateReviewer Update
06 Apr 2024, 00:14Hello
Can I kindly request for a time scale as to how long shall this escalation take for me to have my services back. This has been ongoing for a while now and I'm able to get quicker response here on this platform. Duration of the escalation will be appreciated.
Can I kindly request for a time scale as to how long shall this escalation take for me to have my services back. This has been ongoing for a while now and I'm able to get quicker response here on this platform. Duration of the escalation will be appreciated.
ZU
Ziphozihle U's update06 Apr 2024, 00:14
Reviewer Update
Hello
Can I kindly request for a time scale as to how long shall this escalation take for me to have my services back. This has been ongoing for a while now and I'm able to get quicker response here on this platform. Duration of the escalation will be appreciated.
Can I kindly request for a time scale as to how long shall this escalation take for me to have my services back. This has been ongoing for a while now and I'm able to get quicker response here on this platform. Duration of the escalation will be appreciated.