KT
Kgotso T
1 reviews | Active since Jan 2025
28 Jan 2025, 11:58
HORRIBLE SERVICE AND SUPPORT
I've been trying to contact them for days now! My service was dis****ected and I tried making payment and restore my connection. I'm still waiting to hear from them. Their customer service is horrible especially that AI robot on WhatsApp. Honestly this feels like such a ****! I put in 2 service requests and got no response not even an email. I tried changing and making payment on their website I can't do anything.
can someone please give me a credible contact
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Fly.Cool's replyOfficial
28 Jan 2025, 22:49Good evening Kgotso
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The number *** you have provided is linked to a contact of ours which has no order number and a router Serial Number. Please provide us with your router Serial Number located behind your router where all the details are for further assistance
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The number *** you have provided is linked to a contact of ours which has no order number and a router Serial Number. Please provide us with your router Serial Number located behind your router where all the details are for further assistance
Fly.Cool's reply28 Jan 2025, 22:49
Official
Good evening Kgotso
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The number *** you have provided is linked to a contact of ours which has no order number and a router Serial Number. Please provide us with your router Serial Number located behind your router where all the details are for further assistance
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The number *** you have provided is linked to a contact of ours which has no order number and a router Serial Number. Please provide us with your router Serial Number located behind your router where all the details are for further assistance