Horrible service and customer service

I am writing to express my deep dissatisfaction with Fly.cool's handling of my refund request. Despite providing all necessary details and proof of payment as requested, I have yet to receive my refund for services that were not rendered. My initial request dates back to January 27, 2025, and the lack of resolution since then is unacceptable.

Attempts to engage with Fly.cool's customer service have been met with significant delays; responses to chat inquiries take approximately five hours, only for the chat to be abruptly closed within seconds, leaving no opportunity for meaningful communication. Furthermore, my request for a managerial callback has gone unanswered. This pattern of behavior reflects a concerning level of unprofessionalism and disregard for customer concerns.

I have also observed that my experience is not isolated. Other customers have reported similar issues, including prolonged waits for refunds and inadequate customer service responses. HELLOPETER.COM

Given these circumstances, I strongly advise potential customers to exercise caution when considering Fly.cool's services. The company's current practices raise serious concerns about their commitment to customer satisfaction and reliable service delivery.

I urge Fly.cool to address these systemic issues promptly to restore trust and ensure fair treatment of all customers.