HORRIBLE SERVICE

I recently started working home from work, & 3 days into working from home my internet has been disconnected after a successful payment. I am absolutely disappointed with the service received from Vumatel

I made an attempt to change my package from a 40mbps to 100mbps during the month of September. I was told that I have to wait for the 1st of the month however, as they have cancelled the debit order & I will have to call in & reorder a new package for the 100mbps line.

On the 1st my debit order for the 40 mbps package was taken and my today(3rd October 2024) my internet was disconnected.

I inquired on the 1st of October regarding change to my package via email & being debited for the 400mbps however no response

I tried to contact Flycool on whatsapp & livechat however no response today regarding my internet being disconnected.