Horrible service

Support is not great. I've tried to change my package multiple times, but they still haven't changed it. Again, I asked to have it changed on the 31st of August as requested; on the 1st of September, the package was not changed. I asked to change to a specific package, and they responded with the list of available packages. When I followed up on why it's not changed, I got a reply that the package I requested is not available. They are not consistent with their responses, and the turnaround time for a query is horrible.