Horrible bad service

Horrible service ever. I did a factory reset on the vuma router and now I do not have internet I have been trying to get hold of flycool via email and WhatsApp but all I get is bots asking me the same questions again and again even now I have no internet I cannot get hold of anyone working at flycool im very disappointed and wouldn't recommend anyone to use their service. I regret the day o signed my contract with them. I need this to be sorted out urgently asbit has already affected my son with his exams . He need to attend online classes and goggle some information. It's now 5 days without internet. This is totally unacceptable. My heart is torned apart and next this they won't even reimburse all these days that I didn't use their service