DP
Devan P
1 reviews | Active since Jul 2024
01 Jul 2024, 12:12
Hijacking my Fibre Line
I have had over 3 weeks of disconnected service. I have been trying to liaise with Flycool to get it restored. Absolutely ********** customer service. They have not connected me. When I asked for my line to be released so that another ISP can provide me with Fibre, they are dragging their feet and preventing the new ISP from providing me service. Disgraceful business practices. All should steer clear of Flycool, unless you enjoy receiving pathetic service and poor after-sales service.
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Replies (2)
Fly.Cool's replyOfficial
01 Jul 2024, 13:21Hello Devan! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note your order has been cancelled and line released.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note your order has been cancelled and line released.
We apologize for the inconvenience.
Fly.Cool's reply01 Jul 2024, 13:21
Official
Hello Devan! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note your order has been cancelled and line released.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note your order has been cancelled and line released.
We apologize for the inconvenience.
DP
Devan P's updateReviewer Update
02 Jul 2024, 13:22Contrary to your reply above, this line has NOT been released. My new ISP is battling with you to give up the line and thus they can connect. Your reply above is inaccurate and tantamount to blatant lies. Please ensure that the line is released. Or else this matter is going to the Communications Ombudsman. Please release the line with IMMEDIATE effect. I look foolish when I tell my ISP that the line is free... AND IT IS NOT.
DP
Devan P's update02 Jul 2024, 13:22
Reviewer Update
Contrary to your reply above, this line has NOT been released. My new ISP is battling with you to give up the line and thus they can connect. Your reply above is inaccurate and tantamount to blatant lies. Please ensure that the line is released. Or else this matter is going to the Communications Ombudsman. Please release the line with IMMEDIATE effect. I look foolish when I tell my ISP that the line is free... AND IT IS NOT.