Hell by Vumatel flycool, for 4months

I think I'm experiencing hell through this service provider, flycool, vumatel, since inception so many things have been going wrong the very week. Starting with the first installation guys who came and left the work halfway , and kept asking me to buy them smokes.

Then Thabo Matlou came second and did what 5 guys couldn't do.ok I let that slide.

But now every week I keep getting cut off due to network issues while my neighbor uses the same SP and are not experiencing my dilemma, yes I checked!

Been lodging tickets with Nonhlanhla from their collection teams, but even that was too hard to ask for, cause inspire of my efforts, I just discovered someone has been closing my tickets without any reason, I have confirmation of that.

Now today is worst of all days, I've been without network for over 5hrs, and even when I explained that our household uses fibre fully, for work and school, no one attempted to even assist us except Craig (who showed empathy)

Now my wife missed her classes from morning. And even as I write this, network is still gone, I'm using Telkom sim which is working just fine.

I've never missed payment, none whatsoever, but the products and services I paid for, are not met even in the slightest. Very disappointed and frustrated.

It's been 4months now and this **** still continues, how I regret ever coming across Vumatel and flycool, whatever you're called. Theres No sense of urgency and ownership here. And are most likely gonna lose more clients.