Havent received the Wifi Password to connect to the router

just recently signed up with flycool on the 31/05/2024 and installation was just done yesterday which was done quicker than expected, would have been sooner as there was a delay on my side. technician came out yesterday and installed the router and when he was testing it he required the wifi password which your company was supposed to send to me as an SMS which i have still not received till this moment. been sitting with a working router but no password to even connect to it to even test it out. from the point of sale up until the installation was perfect, sales agent has gone above and beyond helping me which i appreciate but the hold up on the password just to use the service i am really disappointed with, Tried going through the AI chatbot but thats as useless as ever cause it stops responding after i request a password and your company has no direct contact number. please can this be seen to urgently.