LL
Lisa L
1 reviews | Active since Jul 2024
15 Jul 2024, 20:44
Ghost account
Im very disappointed in the services ive received ive contacted you guys but ive had no assistance from you Good Morning Ru***a
I hope this finds you well
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue . Please Accept our deepest apologies for such an inconvenience. This is the message ive receive and on the 9 th you informed me thta my services is now connected but nothing until today im very upset ive now lost 2 months of work
Helpful (0)
Replies (12)0
Replies (12)
Fly.Cool's replyOfficial
15 Jul 2024, 21:08Good Evening Lisa,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5 Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5 Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply15 Jul 2024, 21:08
Official
Good Evening Lisa,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5 Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5 Once again please do accept our apology and please give us time to resolve the query
LL
Lisa L's updateReviewer Update
15 Jul 2024, 21:14How much more time the last time you sai somebody was connected to my line and using my service ive been with you guys for more than 3 yrs
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Lisa L's update15 Jul 2024, 21:14
Reviewer Update
How much more time the last time you sai somebody was connected to my line and using my service ive been with you guys for more than 3 yrs
Fly.Cool's replyOfficial
15 Jul 2024, 21:56Hi Lisa,
We would like to apologies for the inconvenience caused. We have escalated the matter for you and you will be contacted soon.
We would like to apologies for the inconvenience caused. We have escalated the matter for you and you will be contacted soon.
Fly.Cool's reply15 Jul 2024, 21:56
Official
Hi Lisa,
We would like to apologies for the inconvenience caused. We have escalated the matter for you and you will be contacted soon.
We would like to apologies for the inconvenience caused. We have escalated the matter for you and you will be contacted soon.
LL
Lisa L's updateReviewer Update
15 Jul 2024, 22:22Ive received this Message from the time I've sent this update please assist as I'm really tire now
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Lisa L's update15 Jul 2024, 22:22
Reviewer Update
Ive received this Message from the time I've sent this update please assist as I'm really tire now
Fly.Cool's replyOfficial
16 Jul 2024, 08:03Hello Lisa
Please check your inbox, we have sent you an email.
Please check your inbox, we have sent you an email.
Fly.Cool's reply16 Jul 2024, 08:03
Official
Hello Lisa
Please check your inbox, we have sent you an email.
Please check your inbox, we have sent you an email.
LL
Lisa L's updateReviewer Update
16 Jul 2024, 18:54So I've checked my inbox and it said that i was using the data however i don't have the infrastructure to use it as my WIFI is not on .I was informed that there was another lady Connected to my Wi-Fi please do you're job as i cannot do mine and you're job if this matter is not resolved soon i will be referring this matter to the Ombudsman
LL
Lisa L's update16 Jul 2024, 18:54
Reviewer Update
So I've checked my inbox and it said that i was using the data however i don't have the infrastructure to use it as my WIFI is not on .I was informed that there was another lady Connected to my Wi-Fi please do you're job as i cannot do mine and you're job if this matter is not resolved soon i will be referring this matter to the Ombudsman
LL
Lisa L's updateReviewer Update
16 Jul 2024, 22:01PLEASE SEND A TECNICIAN TO MY HOME TOMMOROW
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Lisa L's update16 Jul 2024, 22:01
Reviewer Update
PLEASE SEND A TECNICIAN TO MY HOME TOMMOROW
Fly.Cool's replyOfficial
17 Jul 2024, 10:54Please note that for ticket to be logged, there must be an active order.
Your line is available to reorder no one is using your line.
Your line is available to reorder no one is using your line.
Fly.Cool's reply17 Jul 2024, 10:54
Official
Please note that for ticket to be logged, there must be an active order.
Your line is available to reorder no one is using your line.
Your line is available to reorder no one is using your line.
LL
Lisa L's updateReviewer Update
17 Jul 2024, 15:43Hi I do have an active line so how are you going to assist me
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Lisa L's update17 Jul 2024, 15:43
Reviewer Update
Hi I do have an active line so how are you going to assist me
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Lisa L's updateReviewer Update
17 Jul 2024, 15:49This matter is going on for so long 2 months and 2 weeks
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Lisa L's update17 Jul 2024, 15:49
Reviewer Update
This matter is going on for so long 2 months and 2 weeks
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Lisa L's updateReviewer Update
17 Jul 2024, 17:12Please provide feedback as to how this issue can be resolved
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Lisa L's update17 Jul 2024, 17:12
Reviewer Update
Please provide feedback as to how this issue can be resolved
LL
Lisa L's updateReviewer Update
18 Jul 2024, 22:11Really today you say my line have been cancelled in April but the other day you said that i have coverage from the the 6 the of this month this is unexceptable
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Lisa L's update18 Jul 2024, 22:11
Reviewer Update
Really today you say my line have been cancelled in April but the other day you said that i have coverage from the the 6 the of this month this is unexceptable