Hellopeter
Share Your Experience
LL
Lisa L

1 reviews | Active since Jul 2024

19 Jul 2024, 19:56

Ghost account

I still have no coverage they now in for me that i need to sigh up again because my line is cancelled since April but the other day they said that i used the line on the 7/ July till yesterday .

0
Replies (12)
Fly.Cool
Fly.Cool's reply19 Jul 2024, 21:12
Official
Good Evening  Lisa, 
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience  I can confirm that you have an active account with us and you issue has been escalated to the relevant team to get it sorted. Your ticket number is   ***5 Once again please do accept our apology and please give us time to resolve the query 
LL
Lisa L's update19 Jul 2024, 22:26
Reviewer Update
image.png 18.51 KB Remove image.png 18.51 KB
LL
Lisa L's update19 Jul 2024, 23:21
Reviewer Update
image.png 15.63 KB Remove image.png 15.63 KB
LL
Lisa L's update19 Jul 2024, 23:21
Reviewer Update
image.png 15.63 KB Remove image.png 15.63 KB
LL
Lisa L's update19 Jul 2024, 23:23
Reviewer Update
Who is going to compensate me for the loss of earnings due to not having internet and getting the run around

LL
Lisa L's update19 Jul 2024, 23:25
Reviewer Update
image.png 15.64 KBHow is this possible because they just said i had an active line im not a fool please don't treat me as such you guys giving me the run around
LL
Lisa L's update19 Jul 2024, 23:31
Reviewer Update
image.png 17.94 KBWhat type of incompetence is this I've been with Fly cool for over 3Yrs to connect another person with my Details i could do nothing not even cancelled the line because they claimed the line is active on another persons details i will take this matter further if not resolved i will put this on every social media platform of the bad service of FLY cool and the incompetence.
Fly.Cool
Fly.Cool's reply21 Jul 2024, 08:15
Official
Hello Lisa!

We apologize for the unpleasant experience you shared with our company. 
We see that connection has been restored, you can connect to internet.

We truly apologize for all the trouble.
LL
Lisa L's update22 Jul 2024, 16:32
Reviewer Update
Good Day there is no coverage no internet as we speak how is it possible that and i cant

LL
Lisa L's update22 Jul 2024, 23:16
Reviewer Update
Im so upset with the services for 3 yrs. I've been with Fly Cool this is the worse service I've received for my kids my work has now been affected for 3 months
You guys continue telling me my line is active how. Who is going to compensate me for my salary . I need an Urgent help
LL
Lisa L's update23 Jul 2024, 17:38
Reviewer Update
sn***3BA90AB
LL
Lisa L's update01 Aug 2024, 17:56
Reviewer Update
Good Day
Im not sure what you going to send to me today i need to be connected i need urgent assistance please send me a prepaid number or a Payment link for connection
indly note router is linked with address:3D 31 Bellside Place, 52 Caneside Drive, Caneside
Currently inactive due to non-payment.