FRUSTRATED NEW CLIENT OF FLY.COOL/VUMATEL

Good day on the 14th of March I made an enquiry with your Agent Mathew, All details were given, and payment was told to be made immediately, which was done, I app**** for a fibre line with Vumatel via Fly cool services. I have been getting no joy with regards to my installation, Today is the 24th no onsite installation as taken place, I was told line is activated, I explained I am a new tenant I do not have a router so how can I utilize the service, I was told a technician will come out and do installation Every time a ticket is logged, I get a message to say it is resolved. NOTHING is resolved I do not have my fibre line activated. I have been trying on numerous times to contact the Vumatel and Fly.cool. Not getting through, can someone please contact me.