Frustrated Customer

I am very disappointed with the no responses and turn around time with Vuma Fly.Cool customer support services. Wednesday 17th April 2024 had connection in the morning I came back after work connection gone and I am receiving an error that password incorrect. I have never changed the password and selected connection option is auto connect so there is no way that have entered the incorrect password. I turned off the router for 5 mins and disconnected my devices as the gentleman who is trying to help me out advised still issue not resolve. Tried the reset button still issue not resolved. I sent message to WhatsApp number no response the only thing I receive is the auto response that I must input my details and and an agent will get back to me no one ever does. Another form of communication that never works is the online chat bot I leave my email address that I will be contacted I do not remember anyone getting back to me. I will be going to my 4th day without connection for a service I have paid for but there is not update or any form of action taken and I am sure I will not be compensated for the days that I have not been connected when the 28 days expire. There's only just the one guy (Phumelelani) who assisted me with the initial set-up when I took up Vuma who is trying to assist me but he also has to wait for a response on a ticket he logged. Very frustrating you need to find a better way of supporting your customers this is not on.