ST
Seipati T
1 reviews | Active since Aug 2016
02 Sept 2025, 14:40
Frustrated by Fly.cool Incompetence!
Who else is using this nightmare of a ISP. Firstly they have no contact centre, call centre. No one responds to emails or whatsapp. You have to beg them to make payment, once payment is done they take years to activate your services! how do i cancel??? ive been with these guys for 3 month and its been 3 month of hell. Can Openserve please help in canceling and getting me a competent ISP, please!!!
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Replies (1)
Fly.Cool's replyOfficial
04 Sept 2025, 09:56Good day Seipati
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We so sorry about the recent pitfalls you had with our team. We take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Chat to Zoe - AI BOT for password reset, payment link or easy pay number: You just need your ID number and your details will be sent
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We so sorry about the recent pitfalls you had with our team. We take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Chat to Zoe - AI BOT for password reset, payment link or easy pay number: You just need your ID number and your details will be sent
Fly.Cool's reply04 Sept 2025, 09:56
Official
Good day Seipati
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We so sorry about the recent pitfalls you had with our team. We take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Chat to Zoe - AI BOT for password reset, payment link or easy pay number: You just need your ID number and your details will be sent
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We so sorry about the recent pitfalls you had with our team. We take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
For help email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Chat to Zoe - AI BOT for password reset, payment link or easy pay number: You just need your ID number and your details will be sent