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Nosimilo N
1 reviews | Active since Apr 2026
14 Apr 2026, 16:43
From December, I was complaining about something, and I'm paying every month, but my wifi is not working on the internet from December
From December, I was complaining about something, and I'm paying every month, but my wifi is not working on the internet from December. I'm think of terminating my deal with tou
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Fly.Cool's replyOfficial
15 Apr 2026, 10:16Hi Nosimilo,
We sincerely apologize for the connectivity issues you’ve been experiencing and understand how frustrating this must be.
We’ve tried contacting you but were unable to reach you. Please feel free to respond via the WhatsApp message we sent so we can assist you further.
We can see that there was some usage on your line yesterday; however, there is currently a fibre fault affecting your connection. Your issue has been escalated to our technical team under reference number ***6, and they are working to resolve it as a matter of urgency.
We appreciate your patience and understanding while this is being attended to.
Kind regards,
Fly.cool Support Team
Fly.cool Support Team
Fly.Cool's reply15 Apr 2026, 10:16
Official
Hi Nosimilo,
We sincerely apologize for the connectivity issues you’ve been experiencing and understand how frustrating this must be.
We’ve tried contacting you but were unable to reach you. Please feel free to respond via the WhatsApp message we sent so we can assist you further.
We can see that there was some usage on your line yesterday; however, there is currently a fibre fault affecting your connection. Your issue has been escalated to our technical team under reference number ***6, and they are working to resolve it as a matter of urgency.
We appreciate your patience and understanding while this is being attended to.
Kind regards,
Fly.cool Support Team
Fly.cool Support Team