Follow-Up Complaint: Still No Refund and No Proper Communication from FlyCool

I am extremely disappointed with FlyCool. This is now my second time posting here because absolutely nothing has been resolved.

As I explained in my previous complaint, I was promised my refund on 10 July 2025, with a waiting period of 3 to 4 working days. It has now been almost two months, and I still have not received a cent.

After my initial complaint, I was told the delay was caused by a “backlog” and that the matter was being worked on. Yet, nothing has changed. There has been no update, no follow-up, and no effort to actually resolve the issue.

Your WhatsApp support is still unreliable!!!! messages are ignored, and when someone does eventually respond, nothing happens afterwards.

This is unacceptable. I am tired of excuses. I want my refund immediately and proper communication regarding the status of my case. Customers should not have to beg for money that rightfully belongs to them.

FlyCool, please sort this out urgently!!!!I want my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!