KM
Khanyi M
1 reviews | Active since Feb 2025
03 Apr 2025, 21:57
FlyUncool at your service.
Almost a month later, countless back and forth messages on both WhatsApp and LinkedIn, technicians being dispatched to my house to check the router physically because a "problem was detected"- I still have DOLOLO WIFI! What's bad is that I can't apply for a new line with a different ISP. FlyCool please issue me with a refund for services not rendered for the month of March & then you can cancel the subscription on your end so I can go over to a new ISP in peace who'll not only value my money by actually giving a resolution to network issues and giving me service.
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Replies (1)Fly.Cool's replyOfficial
05 Apr 2025, 16:03Good Afternoon Khanyi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply05 Apr 2025, 16:03
Official
Good Afternoon Khanyi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Best regards,
