KM
Khanyi M

1 reviews | Active since Feb 2025

03 Apr 2025, 21:57

FlyUncool at your service.

Almost a month later, countless back and forth messages on both WhatsApp and LinkedIn, technicians being dispatched to my house to check the router physically because a "problem was detected"- I still have DOLOLO WIFI! What's bad is that I can't apply for a new line with a different ISP. FlyCool please issue me with a refund for services not rendered for the month of March & then you can cancel the subscription on your end so I can go over to a new ISP in peace who'll not only value my money by actually giving a resolution to network issues and giving me service.

0
Replies (1)
Fly.Cool
Fly.Cool's reply05 Apr 2025, 16:03
Official
Good Afternoon Khanyi  
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience 

I have escalated this to the relevant department.  Once again please do accept our apology and please give us time to resolve the query 

Best regards,