Fly.cool/Vumatel - Ongoing Poor internet quality and No Support

I am writing this review as the last resort in an attempt to have our ongoing internet issues resolved. The quality of our connection has deteriorated to a level a simple audio call cannot be sustained. We have logged multiple support tickets yet no meaningful action has been taken. Despite this fly.cool continues to debit our account without hesitation, even though the service delivered falls far below an acceptable standard. We have received no follow up, no updates, no actual support… not even a single call to guide us or offer temporary alternatives like being redirected to an alternative hotspot. Even Rain, with all its known limitations, responds promptly and actually acts on customer issues. Fly.cool and Vumatel have shown zero urgency or accountability. We need an immediate action, a proper technical investigation and a clear plan to fix this. We deserve better as customers than being ignored while paying for a service that barely works