ZX
Zan X

1 reviews | Active since Mar 2025

11 Mar 2025, 09:50

Fly.cool/Vumatel is a ****

"I requested a refund after realizing that I was charged for a service that isn’t even available in my area. Despite reaching out multiple times—sending two emails and having several chats with support—no one has resolved my issue. The agents either disconnect the chat or ignore my request for a manager. It has now been over a month and a half, and I still haven't received my refund. This level of service is completely unacceptable. Beware of this company!"

Let me know if you’d like any changes!

0
Replies (3)
Fly.Cool
Fly.Cool's reply11 Mar 2025, 13:05
Official
Good Afternoon Zan 
Thank you for your Feedback !

Please provide us with your router Serial Number located behind your router where all the details are for further assistance as we cannot locate your account with the provided details. 

Best regards,

ZX
Zan X's update11 Mar 2025, 13:34
Reviewer Update
I don' t have a router you never can install after I paid I asked when you will come set me and you said you won't because there is no service in my area. But there was no mention of before you took my money. Also everyone else has been able to locate me using the following:
Ntombizanele xozwa 28 ngaba ngaba crescent
Fly.Cool
Fly.Cool's reply12 Mar 2025, 11:49
Official
Noted Zan. Please email us your proof of payment on *** for further assistance. 

Best regards,