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Tshimangadzo M
1 reviews | Active since Feb 2025
03 Feb 2025, 10:02
Flycoolvuma has bad customer service
This company is among the most detrimental. Their customer service is atrocious, despite the fact that they provide reasonably priced fibre packages. They do not provide direct phone numbers with which to contact and express your frustrations in the event that the other channels are not functioning. They exclusively depend on a conversation bot and a small number of agents who seldom interact with customers. The network is unstable; it is possible to experience a complete day without connectivity, and there is no reimbur*****t. You are unable to escalate the issue in the event that you receive substandard service.
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Replies (3)
Fly.Cool's replyOfficial
03 Feb 2025, 11:51Good morning Tshimangadzo
Thank you for your Feedback !
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, if you do wish for a stronger and more stable line, please advice so we can provide you with the neccessary upgraded options.
Thank you for your Feedback !
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, if you do wish for a stronger and more stable line, please advice so we can provide you with the neccessary upgraded options.
Fly.Cool's reply03 Feb 2025, 11:51
Official
Good morning Tshimangadzo
Thank you for your Feedback !
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, if you do wish for a stronger and more stable line, please advice so we can provide you with the neccessary upgraded options.
Thank you for your Feedback !
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, if you do wish for a stronger and more stable line, please advice so we can provide you with the neccessary upgraded options.
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Tshimangadzo M's updateReviewer Update
03 Feb 2025, 12:44I am unable to access the internet since yesterday. I have communicated this issue in the morning but have not received a response as of today. I exhausted all available avenues, including email addresses, to no avail.
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Tshimangadzo M's update03 Feb 2025, 12:44
Reviewer Update
I am unable to access the internet since yesterday. I have communicated this issue in the morning but have not received a response as of today. I exhausted all available avenues, including email addresses, to no avail.
Fly.Cool's replyOfficial
04 Feb 2025, 13:07Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Fly.Cool's reply04 Feb 2025, 13:07
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session