PF
Patrick F
1 reviews | Active since Apr 2023
28 Apr 2023, 08:25
Fly.cool worst ISP ever
I don't have words to express how bad the is the service of fly.cool. I have been without internet since Monday and up to today I don't have a clue what is happening. No communication from their side. I don't know how many times have I tried to get hold of them and there is absolutely no response from them. This is my second time writing a review on them. The first time they said that they have a back log. My question is how far are they behind that they still didn't respond to my messages and emails. I honestly think I should take my business to an ISP that really take their customers serious. If you are really so good and efficient you would make sure that you keep your customers happy. When I started with fly.cool they were efficient and within a few seconds they would respond. Now that they have customers they could care about them. If you really want to keep me as a customer can you give me a call on *** ASAP
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Replies (2)
Fly.Cool's replyOfficial
28 Apr 2023, 10:20Good day Patrick!
We do apologize that you have not been having the best experience, we can assure you that is not intentional as we do value you as our customer. We have taken note of your query and a customer support agent is going to be in touch with you and shed more lights as to what is happening with regards to your loss of connection.
There is still a fiber fault due to the vandalism as previously advised, the technical support team are doing all they can to ensure that you are reconnected, we do understand this is frustrating and once again regret this huge inconvenience.
We do apologize that you have not been having the best experience, we can assure you that is not intentional as we do value you as our customer. We have taken note of your query and a customer support agent is going to be in touch with you and shed more lights as to what is happening with regards to your loss of connection.
There is still a fiber fault due to the vandalism as previously advised, the technical support team are doing all they can to ensure that you are reconnected, we do understand this is frustrating and once again regret this huge inconvenience.
Best regards,
Fly.Cool's reply28 Apr 2023, 10:20
Official
Good day Patrick!
We do apologize that you have not been having the best experience, we can assure you that is not intentional as we do value you as our customer. We have taken note of your query and a customer support agent is going to be in touch with you and shed more lights as to what is happening with regards to your loss of connection.
There is still a fiber fault due to the vandalism as previously advised, the technical support team are doing all they can to ensure that you are reconnected, we do understand this is frustrating and once again regret this huge inconvenience.
We do apologize that you have not been having the best experience, we can assure you that is not intentional as we do value you as our customer. We have taken note of your query and a customer support agent is going to be in touch with you and shed more lights as to what is happening with regards to your loss of connection.
There is still a fiber fault due to the vandalism as previously advised, the technical support team are doing all they can to ensure that you are reconnected, we do understand this is frustrating and once again regret this huge inconvenience.
Best regards,
PF
Patrick F's updateReviewer Update
01 May 2023, 08:12Thank you so much for responding to my message. On Friday the internet was restored however it went off again yesterday and I have sent an email. Can I please get feedback as to what the problem is again. I can't be paying for something that is of no use to me.
PF
Patrick F's update01 May 2023, 08:12
Reviewer Update
Thank you so much for responding to my message. On Friday the internet was restored however it went off again yesterday and I have sent an email. Can I please get feedback as to what the problem is again. I can't be paying for something that is of no use to me.