1 reviews | Active since Nov 2025
FlyCool & Vumatel – Ongoing Unresolved Billing and Service Issues
I am extremely disappointed with the ongoing issue between FlyCool and Vumatel regarding my account and fibre connection. My service was canceled on 14 November without any explanation, even though my debit order went off on 3 November, and I never requested any cancellation.
Since then, FlyCool and Vumatel have been sending me back and forth with no resolution.
Vumatel says FlyCool must refund me,
FlyCool says Vumatel must refund me, and I am stuck in the middle with no working service even though I already paid.
To make things worse, Vumatel sent me an SMS with my WiFi username and a new password — the username is mine, but the password is incorrect, and I still cannot access the internet.
I have sent multiple emails and follow-ups, but no one has taken responsibility or provided a solution. I have paid for the month, yet I am not receiving the service I paid for.
I am requesting urgent intervention to:
1. Correctly allocate my payment made on 3 November.
2. Restore my fibre service immediately.
3. Clarify who is responsible for the refund or correction.
4. Provide a working WiFi password.
This level of service is unacceptable. I expect a proper response and resolution as soon as possible.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that the matter has been escalated to the relevant team to get your service reactivated.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that the matter has been escalated to the relevant team to get your service reactivated.
Nothing has been resolved, my service is still not active, and no one has contacted me with a real update or timeline.
I need an actual solution, not another apology or escalation.
Please provide the following:
1. When exactly will my service be reactivated? I need a date and time.
2. Who is handling my case? I want the name of the responsible team or agent.
3. Why was my account cancelled in the first place despite payment going off?
4. When will my correct WiFi password be sent?
I am tired of copy-and-paste responses. I expect real action and clear communication
Nothing has been resolved, my service is still not active, and no one has contacted me with a real update or timeline.
I need an actual solution, not another apology or escalation.
Please provide the following:
1. When exactly will my service be reactivated? I need a date and time.
2. Who is handling my case? I want the name of the responsible team or agent.
3. Why was my account cancelled in the first place despite payment going off?
4. When will my correct WiFi password be sent?
I am tired of copy-and-paste responses. I expect real action and clear communication