Flycool / vumatel

I contacted them to connect fibre , I was not informed of additional costs for the extra cable. I was when the technician arrived on site that it will be an extra amount of which I already did payment . I then went with another service provider as it was more affordable . I then spoke to the sales agent and request a refund of my money I was told it would take 30 days , it's now been 2 months with no feedback from the agent and still unable to get ahold of flycool. Their service is pathetic. Agents are there to sell the product but never available to resolve an issue , would never recommend this service provider