Fly.cool, VUMA tel, WebAfrica!!!! I want my refunds!

Good day.

This review is meant for 3 companies (VUMA TEL, FLY.COOL, and WebAfrica!) I used VUNA tel as my Internet Service provider for a few years but when they ran across a challenge in my residential arrea they promptly left their clients hanging. While the issue of ******ion is in itself life threatening and understandable that Vuma Tel would withdraw all services with its clients it is only fair that Vuma/Fly.cool refunds me for the month I had already paid.

I app**** for a refund last year and they've be escalating since.

In October I decided to try WebAfrica but after going through their website I saw that they work with VUMA tel. I asked the guy that was assisting if this would affect my order since VUMA nolonger operates in my community and this guy straight up **** to me and reassured me that THEY still operated in the arrea and that THEY (WEBAFRICA) would install my fibre. No problem, I made a payment. I was told only after making the payment that just like Vuma Tel, WebAfrica no longer does installations in my arrea. I feel ****ed!

I tried to apply for a refund in October last year and that application has been ignored. I tried applying for a refund through Fly.cool still nothing.

These 3 companies cannot be reached via phone calls, emails, WhatsApp. The only time you can ever get their attention is through Facebook and even there nobody really assists you. Their representatives don't even know what they're doing as one (from VUMA tel, told me to find out who my ISP is and eventually told me it was Vodacom since I use Vodacom for my cellphone) this representative didn't know what ISP VUMA tel uses. She should've communicated to FLY.cool or at least told me about fly.cool but she didn't know.

I have all proof of payments, I've waited long enough but still no refund.

I want my refund!