Flycool the worse ever ISP

Since 1st april i have no fibre , i had to update my card details , the link sent by flycool was giving me error No communication via phone , only emails , u get a reply within a week , watsapp no reply , zoe livechat just so useless Its the 17th still nothing from flycool Ive requested on 100 emails to cancel my line cos i want to change my isp but flycool is just not doing it Vuma cant help me ,only flycool But how can you get through to flycool when they dont communicate with you