1 reviews | Active since Jan 2021
FlyCool Still Has Not Refunded Me! Ongoing Poor Service
I am extremely frustrated with FlyCool. I originally raised this issue in July 2025, and to this day, I still have not received my refund.
Their communication has been very poor. Their WhatsApp support rarely responds, and getting any clear feedback has been difficult.
On 10 July 2025, I was promised that my refund would be processed within 3 to 4 working days. That never happened.
FlyCool then responded to my complaint on 06 August 2025, apologizing and saying my case was escalated and would be handled urgently. They also said my refund was already listed for processing on 19 May 2025. Despite all these promises, I am still waiting.
It has now been several months with no payment and no proper updates. This is unacceptable.
I just want my money back. FlyCool needs to take responsibility and process my refund immediately.
Thank you for your feedback, and we sincerely apologize for the prolonged delay and the frustration this matter has caused.
We fully understand your concern, especially given the length of time that has passed and the commitments previously made that were not fulfilled. This is not the level of service we strive to provide, and we take full responsibility for the inconvenience caused.
Your refund request is being treated with the highest priority. We are urgently re-escalating your case to ensure that it is reviewed and processed without any further delays.
To assist us in resolving this as quickly as possible, please kindly resend your details and any previous correspondence to *** with the subject line URGENT: Outstanding Refund – July 2025 Case. This will allow our team to fast-track your case and provide you with a clear update.
We truly appreciate your patience and the opportunity to resolve this matter for you.
Thank you for your feedback, and we sincerely apologize for the prolonged delay and the frustration this matter has caused.
We fully understand your concern, especially given the length of time that has passed and the commitments previously made that were not fulfilled. This is not the level of service we strive to provide, and we take full responsibility for the inconvenience caused.
Your refund request is being treated with the highest priority. We are urgently re-escalating your case to ensure that it is reviewed and processed without any further delays.
To assist us in resolving this as quickly as possible, please kindly resend your details and any previous correspondence to *** with the subject line URGENT: Outstanding Refund – July 2025 Case. This will allow our team to fast-track your case and provide you with a clear update.
We truly appreciate your patience and the opportunity to resolve this matter for you.