Fly.cool service provider worst ever!!!

I Regret joining Fly.cool. My wifi has been off Since Sunday. I payed on the 14 Feb 2026 so I should be due on 14 Mar, but they switched off my wifi and said that I should pay following this message:

We got feedback that you were charged for the days you used till your debit date which is the 1st of every month and right now we were requested to ask you to upload your banking detials so that they debit the difference R220.18 as your current account is left with R190.82... and your package is R411.

I eventually made a payment, but now I get no reply from an agent and my wifi is still off.

You guys are the worst!!!!!