LK
Lucien K
1 reviews | Active since Jan 2019
14 Mar 2024, 20:22
Fly.Cool poor support
I am a new customer to Fly.Cool and was given a whatsapp number should I need any support. I've been waiting for more than 9 days for feedback regarding my 40mbs package that was showing 5.7mbs when I conducted a speed test. How is that for support? I just got through to their call center and was told that I must call them back tomorrow morning. Wow awesome support??? Fly.Cool you need to jack up your support and give your customers feedback in a reasonable time. Also inform your call center staff to introduce themselves when answering the telephone and not to shout over the telephone that they are busy... A bit of telephone etiquette will go a long way.
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Fly.Cool's replyOfficial
15 Mar 2024, 06:03Good morning Lucien
Firstly, welcome to our Flycool family. I am very sorry that it started differently than you expected.
I have checked your account and see that there might be a technical problem on your line and have reported it to our Vuma technical team for resolution.
Your ticket reference number is ISP-*** .
I am not sure who you called and spoke to as we do not offer telephonic support in our customer support centre. You are welcome to contact us on live chat via our website, email us at *** or WhatsApp us at ***.
If the Vumatel installers need to come and inspect your line, they will call to make an appointment so please accept their caill.
Regards
Charlene
Firstly, welcome to our Flycool family. I am very sorry that it started differently than you expected.
I have checked your account and see that there might be a technical problem on your line and have reported it to our Vuma technical team for resolution.
Your ticket reference number is ISP-*** .
I am not sure who you called and spoke to as we do not offer telephonic support in our customer support centre. You are welcome to contact us on live chat via our website, email us at *** or WhatsApp us at ***.
If the Vumatel installers need to come and inspect your line, they will call to make an appointment so please accept their caill.
Regards
Charlene
Best regards,
Fly.Cool's reply15 Mar 2024, 06:03
Official
Good morning Lucien
Firstly, welcome to our Flycool family. I am very sorry that it started differently than you expected.
I have checked your account and see that there might be a technical problem on your line and have reported it to our Vuma technical team for resolution.
Your ticket reference number is ISP-*** .
I am not sure who you called and spoke to as we do not offer telephonic support in our customer support centre. You are welcome to contact us on live chat via our website, email us at *** or WhatsApp us at ***.
If the Vumatel installers need to come and inspect your line, they will call to make an appointment so please accept their caill.
Regards
Charlene
Firstly, welcome to our Flycool family. I am very sorry that it started differently than you expected.
I have checked your account and see that there might be a technical problem on your line and have reported it to our Vuma technical team for resolution.
Your ticket reference number is ISP-*** .
I am not sure who you called and spoke to as we do not offer telephonic support in our customer support centre. You are welcome to contact us on live chat via our website, email us at *** or WhatsApp us at ***.
If the Vumatel installers need to come and inspect your line, they will call to make an appointment so please accept their caill.
Regards
Charlene
Best regards,