MK
Montenique K
1 reviews | Active since Jan 2025
05 Jan 2025, 08:45
Fly.cool poor customer service
I’ve made an upfront payment on the 04/12/2024, for the month of January and my account is suspended. The customs care number *** does not work, and they have the wrong email online ***. I have tried all avenues for assistance, even the Zoe bot and WhatsApp. Poor customer service and zero help.
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Fly.Cool's replyOfficial
05 Jan 2025, 17:59Good evening Montenique
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly send us both payments you have made in December as we only seeing one. Your can forward it to us via email ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly send us both payments you have made in December as we only seeing one. Your can forward it to us via email ***
Best regards,
Fly.Cool's reply05 Jan 2025, 17:59
Official
Good evening Montenique
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly send us both payments you have made in December as we only seeing one. Your can forward it to us via email ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly send us both payments you have made in December as we only seeing one. Your can forward it to us via email ***
Best regards,