Flycool please train your agents ..disappointed

Flycool server as the worst agents...i did an online application 3rd december with vuma flycool server but address was wrong cause all numbers were to no success i emailed n was told they will change the address b4 installations not knowing sales reps did not do there job n change i was sent username n password with no installations been done ...i contact an agent to assist me & that agent tells me system showing i can transfer funds to the new addresse so i told him please could we do it since its the holidays he tells me no he wont get the sale if he does that n asked me to do a refund n wait 30days n he wants to do new application with me ....so i get hold of a different agent n she assist me by telling me she can do it keep updating me even went past December she been sendn me messages regarding transfer of funds i even did a new application wid the agent cause they were givin me different stories but i guess was all about them getting the sale ...now after 2months flycool tells me they want to refund me n i jus wait 30days for refund as they cnt transfer funds..vuma emails me they processing funds ....i don't understand weather they even communicate regarding the service they need to give ...flycool is worst server