SM
ST M
1 reviews | Active since Jan 2019
05 Jun 2025, 15:07
Fly.Cool operates like a **** company
This company attempted to double debit our account for June, and then proceeded to disconnect our services despite them having received funds in their account. Are customers to blame for their administrative issues? This reeks of a **** because who authorised or approved Fly.Cool to set up two separate debit orders for a single service to go off each month.
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Replies (2)
Fly.Cool's replyOfficial
06 Jun 2025, 13:36Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Kindly note that the matter has been escalated to the relevant team in order to get your service restored.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Kindly note that the matter has been escalated to the relevant team in order to get your service restored.
Fly.Cool's reply06 Jun 2025, 13:36
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Kindly note that the matter has been escalated to the relevant team in order to get your service restored.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience.
Kindly note that the matter has been escalated to the relevant team in order to get your service restored.
SM
ST M's updateReviewer Update
10 Jun 2025, 12:58Hi,
There has been no clear response to this query from your team. My account reference is SW-1***, but we have been informed that the June deduction was recorded under VR-***. How is that possible? Who authorised this transaction? Why is a different account holder registered using our bank account details?
There have been no answers and no accountability whatsoever from your side. What is going on?!
There has been no clear response to this query from your team. My account reference is SW-1***, but we have been informed that the June deduction was recorded under VR-***. How is that possible? Who authorised this transaction? Why is a different account holder registered using our bank account details?
There have been no answers and no accountability whatsoever from your side. What is going on?!
SM
ST M's update10 Jun 2025, 12:58
Reviewer Update
Hi,
There has been no clear response to this query from your team. My account reference is SW-1***, but we have been informed that the June deduction was recorded under VR-***. How is that possible? Who authorised this transaction? Why is a different account holder registered using our bank account details?
There have been no answers and no accountability whatsoever from your side. What is going on?!
There has been no clear response to this query from your team. My account reference is SW-1***, but we have been informed that the June deduction was recorded under VR-***. How is that possible? Who authorised this transaction? Why is a different account holder registered using our bank account details?
There have been no answers and no accountability whatsoever from your side. What is going on?!