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Sophia C
1 reviews | Active since May 2023
19 Sept 2024, 15:29
Flycool not so cool
I have been trying to contact flycool via WhatsApp, vvia email for no signal, error on box but to no avail.. I want to switch to a new vendor but flycool needs to fix the technical issue.. I'm at my wits end...
Helpful (0)
Replies (10)0
Replies (10)
Fly.Cool's replyOfficial
19 Sept 2024, 16:40Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please provide us with your router serial number as we are unable to locate your account.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please provide us with your router serial number as we are unable to locate your account.
Fly.Cool's reply19 Sept 2024, 16:40
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please provide us with your router serial number as we are unable to locate your account.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please provide us with your router serial number as we are unable to locate your account.
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Sophia C's updateReviewer Update
20 Sept 2024, 10:38SN. ***3AE9110A6
I have ceased my account as I did not get any feedback and did not have any service. The new ISP provider said you guys need to fix the issue withe router.
I have ceased my account as I did not get any feedback and did not have any service. The new ISP provider said you guys need to fix the issue withe router.
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Sophia C's update20 Sept 2024, 10:38
Reviewer Update
SN. ***3AE9110A6
I have ceased my account as I did not get any feedback and did not have any service. The new ISP provider said you guys need to fix the issue withe router.
I have ceased my account as I did not get any feedback and did not have any service. The new ISP provider said you guys need to fix the issue withe router.
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Sophia C's updateReviewer Update
20 Sept 2024, 12:43Ref nr #***
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Sophia C's update20 Sept 2024, 12:43
Reviewer Update
Ref nr #***
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Sophia C's updateReviewer Update
20 Sept 2024, 12:50I could not get a hold of anybody when I asked for help and for months there was no response a
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Sophia C's update20 Sept 2024, 12:50
Reviewer Update
I could not get a hold of anybody when I asked for help and for months there was no response a
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Sophia C's updateReviewer Update
20 Sept 2024, 12:52There was also no wifi, hence me stopping to pay. I have to pay the new provider but you have to fix the router
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Sophia C's update20 Sept 2024, 12:52
Reviewer Update
There was also no wifi, hence me stopping to pay. I have to pay the new provider but you have to fix the router
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Sophia C's updateReviewer Update
20 Sept 2024, 12:53I still have no wifi because there is an error on the router YOU provided
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Sophia C's update20 Sept 2024, 12:53
Reviewer Update
I still have no wifi because there is an error on the router YOU provided
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Sophia C's updateReviewer Update
20 Sept 2024, 12:55We can go in circles here but the crux of the matter is there is something YOU did wrong that YOU need to fix
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Sophia C's update20 Sept 2024, 12:55
Reviewer Update
We can go in circles here but the crux of the matter is there is something YOU did wrong that YOU need to fix
Fly.Cool's replyOfficial
20 Sept 2024, 14:58Good day Sophia,
Vuma wont sent out a technician is your line is not active. We are really sorry about the inconvenience caused.
Vuma wont sent out a technician is your line is not active. We are really sorry about the inconvenience caused.
Fly.Cool's reply20 Sept 2024, 14:58
Official
Good day Sophia,
Vuma wont sent out a technician is your line is not active. We are really sorry about the inconvenience caused.
Vuma wont sent out a technician is your line is not active. We are really sorry about the inconvenience caused.
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Sophia C's updateReviewer Update
21 Sept 2024, 03:21There is a Lost signal error which means the fibre line does not make contact with the router. The line was inactive for a long time and you just expected payment but no services was rendered because of your utter poor or should I say non existing so called customer service where you can't even phone in to complain. I will take this further
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Sophia C's update21 Sept 2024, 03:21
Reviewer Update
There is a Lost signal error which means the fibre line does not make contact with the router. The line was inactive for a long time and you just expected payment but no services was rendered because of your utter poor or should I say non existing so called customer service where you can't even phone in to complain. I will take this further
Fly.Cool's replyOfficial
26 Sept 2024, 09:21Good Morning
Please note that your last payment was made on the 25th of May. We do notice your line has a Fibre Fault however, we cannot further assist you until a payment has been provided as Vuma does not log tickets for unpaid services. Please contact us on our Social Media platforms for further clarity.
Please note that your last payment was made on the 25th of May. We do notice your line has a Fibre Fault however, we cannot further assist you until a payment has been provided as Vuma does not log tickets for unpaid services. Please contact us on our Social Media platforms for further clarity.
Fly.Cool's reply26 Sept 2024, 09:21
Official
Good Morning
Please note that your last payment was made on the 25th of May. We do notice your line has a Fibre Fault however, we cannot further assist you until a payment has been provided as Vuma does not log tickets for unpaid services. Please contact us on our Social Media platforms for further clarity.
Please note that your last payment was made on the 25th of May. We do notice your line has a Fibre Fault however, we cannot further assist you until a payment has been provided as Vuma does not log tickets for unpaid services. Please contact us on our Social Media platforms for further clarity.