Fly.cool not flying so cool

These people has the worst customer service ever. They operating like a FLY by night business and not flycool. My internet is of for a couple of days now and after numerous attempts to get in contact with them nothing , no answer. The problem was their debit run was late and they kindly informed their customers about it LOL . But then i had to change my bank card and they could not debit the money. Following prompts i loaded another card so they can debit payment . But nothing has happened so far. So Fly.cool are you struggling to run your business or just ignoring customers. And i guess this is gonna be followed up by a copy and pasted message starting with sorry for the inconvenience.