PG
Patsy G
1 reviews | Active since Jan 2015
13 Dec 2024, 09:07
Fly.Cool no service delivery
Good day
The service provided by this company is atrocious. I should actually say lack of service. There is absolutely no after sales service. There is a AI chat bot with automated messages but no agents to assist. I've made payment, there's no service and I can't get hold of anyone to assist! As I am typing this it's been 2 hours that I've been waiting. There's no telephone number that you can call to speak to someone. I have also sent an email - nothing. I cannot believe I'm an age of so much technological advancements that we have to deal with this pathetic service delivery - so South Africa. Please can someone, anyone at Fly.Cool respond to me.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
14 Dec 2024, 12:46Good Afternoon Patsy
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
I have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
I have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Fly.Cool's reply14 Dec 2024, 12:46
Official
Good Afternoon Patsy
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
I have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
I have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
PG
Patsy G's updateReviewer Update
15 Dec 2024, 15:55Dear Sirs
It took some time but my issue was finally resolved. Just a suggestion if you could keep the customer appraised of developments then there won't be so much confusion and panic because it feels like we're not being heard. The chatbot Zoe is non-functional and is the core of most of the frustration so maybe give that a complete overhaul.
I'm grateful for the help of Paul, Chloe and Amanda in assisting me. Thank you so much.
Prior to this I have referred new business to Vuma and if the customer service improves your business will grow in leaps and bounds.
Regards,
Patsy
It took some time but my issue was finally resolved. Just a suggestion if you could keep the customer appraised of developments then there won't be so much confusion and panic because it feels like we're not being heard. The chatbot Zoe is non-functional and is the core of most of the frustration so maybe give that a complete overhaul.
I'm grateful for the help of Paul, Chloe and Amanda in assisting me. Thank you so much.
Prior to this I have referred new business to Vuma and if the customer service improves your business will grow in leaps and bounds.
Regards,
Patsy
PG
Patsy G's update15 Dec 2024, 15:55
Reviewer Update
Dear Sirs
It took some time but my issue was finally resolved. Just a suggestion if you could keep the customer appraised of developments then there won't be so much confusion and panic because it feels like we're not being heard. The chatbot Zoe is non-functional and is the core of most of the frustration so maybe give that a complete overhaul.
I'm grateful for the help of Paul, Chloe and Amanda in assisting me. Thank you so much.
Prior to this I have referred new business to Vuma and if the customer service improves your business will grow in leaps and bounds.
Regards,
Patsy
It took some time but my issue was finally resolved. Just a suggestion if you could keep the customer appraised of developments then there won't be so much confusion and panic because it feels like we're not being heard. The chatbot Zoe is non-functional and is the core of most of the frustration so maybe give that a complete overhaul.
I'm grateful for the help of Paul, Chloe and Amanda in assisting me. Thank you so much.
Prior to this I have referred new business to Vuma and if the customer service improves your business will grow in leaps and bounds.
Regards,
Patsy