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EM
Estelle M

1 reviews | Active since Jan 2025

29 Jun 2025, 16:08

Fly.cool lies and zero service continues worst internet company

Finally able to talk anyone at Fly.cool - been made out for a lier after zero response on my request to move router to new premises. Then told I am not work Openserve but VUMA ****ill I supp**** proof) then told I did not apply for transfer and made out to be a fool. Constantly have to proof that I did what I said when the whole of fly.cool has been totally missing and unreadable for early a week. One time I held on for 6 hours. Finally Watsap worked today and I am apparently blamed for their lack of service. Then when I asked why he **** and said they don’t work with Openserve - he /cut the chat. What a horrible company.

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Replies (7)
EM
Estelle M's update29 Jun 2025, 16:35
Reviewer Update
The disrespectful person who continues to deny what I had proof of and was arrogant AND denied that Openserve works with them as ISP is Mpho. When I confronted him on this he disconnected the Watsap and as usual Fly.cool does not respond again. Arrogant unhelpful, people with zero knowledge of what it going on. No hel centre at all.

Don’t use them!
Fly.Cool
Fly.Cool's reply30 Jun 2025, 11:12
Official
Good day Estelle 
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience 
 As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.

Kindly advise which unit are you in now and which unit you are moving too.
EM
Estelle M's update30 Jun 2025, 11:42
Reviewer Update
This is nit just one day but constantly and I have been basically struggling for a week. You have all my detail more than once. Now you want it on a public fiorum. You don’t even answer emails
EM
Estelle M's update30 Jun 2025, 11:48
Reviewer Update
You have all my deatail and email and phone and old address and new address - and I have been holding on, on your chat bot on your website for hours, no response on your Watsap for hours, email sent first thing this morning and yesterday. No response from you what so ever.
EM
Estelle M's update01 Jul 2025, 15:56
Reviewer Update
Once again I assistance for another day. It’s even impossible to delete my profile from their site and still hours of no respokse. The Watsap does not wolk, rhe chatbot on website does not work and if you then email *** the answer is that you must use the Watsap. The worst service provider I ever came accross.

Strange how all the “Google review” their page is 6 stars but if you want to review them on Google is impossible.

It’s excuses after excuse on this site but nothing resolved. Want a horrible company.
Fly.Cool
Fly.Cool's reply01 Jul 2025, 19:39
Official
Thank you for your Feedback! It is very unfortunate to hear this from you as we value your clientele. However please note that your query has your Personal details which prohibits from providing it here as this platform is only for reviews

 Kindly advise which unit are you in now and which unit you are moving too.Please either Email us on *** or contact our WhatsApp line  ***

 We apologies for this inconvenience
 

EM
Estelle M's update02 Jul 2025, 14:48
Reviewer Update
If I turned to this forum it meant I contacted you more than once via Watsap, Website and email - with request after request and as usual no response from email, Watsp or website - then I complain here and you refer me back to the exact systems not working. Explain that to me.
Still zero response on Watsap on your Mr
Website no assurance. I sent two emails yesterday - no answer. Stop apologizing and sort out the issue. Even the log-in system does not work - I have about 10 tickets there that is still open.