AN
Andrew N
1 reviews | Active since Sept 2024
16 Sept 2024, 12:52
Fly.cool ISP very poor customer support
Very very poor customer service. They don't respond emails. Whatsapp number not working. One never gets hold of you guys. Ive send emails..I've tried live chat but with no luck. I've learned something out of all this messy fly.cool ISP..NEVER EVER JOIN ISP WITH NO DIRECT CONTACT LINE!! My last month with flycool..even back at home im ma change the ISP for my mom too.
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Replies (3)
Fly.Cool's replyOfficial
16 Sept 2024, 18:15Good day Andrew
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Best regards,
Fly.Cool's reply16 Sept 2024, 18:15
Official
Good day Andrew
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Best regards,
AN
Andrew N's updateReviewer Update
16 Sept 2024, 18:31Tell me what is the issue with the whatsapp number??..
Seeing that it was the only thing efficient when contacting you guys. No one said anything abut it and to this day its still not working.
You say 'as Business you are working on improving our response time..' Yet you so quick to respond when it is time to pay, you never miss the opportunity to remind the client to pay.
Please fix the issue with whatsapp number..that system was working just fine for me personally.
Seeing that it was the only thing efficient when contacting you guys. No one said anything abut it and to this day its still not working.
You say 'as Business you are working on improving our response time..' Yet you so quick to respond when it is time to pay, you never miss the opportunity to remind the client to pay.
Please fix the issue with whatsapp number..that system was working just fine for me personally.
AN
Andrew N's update16 Sept 2024, 18:31
Reviewer Update
Tell me what is the issue with the whatsapp number??..
Seeing that it was the only thing efficient when contacting you guys. No one said anything abut it and to this day its still not working.
You say 'as Business you are working on improving our response time..' Yet you so quick to respond when it is time to pay, you never miss the opportunity to remind the client to pay.
Please fix the issue with whatsapp number..that system was working just fine for me personally.
Seeing that it was the only thing efficient when contacting you guys. No one said anything abut it and to this day its still not working.
You say 'as Business you are working on improving our response time..' Yet you so quick to respond when it is time to pay, you never miss the opportunity to remind the client to pay.
Please fix the issue with whatsapp number..that system was working just fine for me personally.
Fly.Cool's replyOfficial
17 Sept 2024, 11:02Hi Andrew,
We would like to apologies for that and we have looked into the matter. Your should be getting a reply soon.
We would like to apologies for that and we have looked into the matter. Your should be getting a reply soon.
Best regards,
Fly.Cool's reply17 Sept 2024, 11:02
Official
Hi Andrew,
We would like to apologies for that and we have looked into the matter. Your should be getting a reply soon.
We would like to apologies for that and we have looked into the matter. Your should be getting a reply soon.
Best regards,