TM
Tshepo M
1 reviews | Active since Oct 2025
09 Oct 2025, 17:00
Fly.cool ISP for VUMA
Fly.cool is an ISP for Vuma in Vosloorus where I live. I have been trying to get hold pf them with no luck. The only way to get hold of them is thruogh their chatbot on their website and via Whatsapp. This is frustrating as the bot asks the same questions over and over again and does not provide constructive feedback. It will say it is transferring to a live agent which in the end never does. Really poor poor customer.
Helpful (0)
Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
09 Oct 2025, 21:40Good Evening Tshepo
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you are trying to change your password. We also see that your contact number has change, we have updated it for you meaning you would be able to change your password via Zoe.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you are trying to change your password. We also see that your contact number has change, we have updated it for you meaning you would be able to change your password via Zoe.
Best regards,
Fly.Cool's reply09 Oct 2025, 21:40
Official
Good Evening Tshepo
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you are trying to change your password. We also see that your contact number has change, we have updated it for you meaning you would be able to change your password via Zoe.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you are trying to change your password. We also see that your contact number has change, we have updated it for you meaning you would be able to change your password via Zoe.
Best regards,