Fly.cool ISP - BAD SERVICE

No Internet.....

So my internet has been off for two weeks , with technicians attending to the problem twice, with no luck in fixing the problem. Its the start of a new month now, i have decided to not pay flycool, as i am on prepaid and i cannot be paying for a service that is non existend. I am awaiting on vuma to come and fix this lines, but am now told by fly cool agents that no work will start unless i make a payment for the new month. Mind you i have been without internet for two weeks, with no compensation being offered by this company, and now they expecting me to pay so that they can start the procedure of fixing the lines. What have they been doing for the 2 weeks that ive been without internet which i paid for?

The inconvenience, and u want money out of me for a service that is not working....

This has got to be thee worst ISP or company for that matter that i have ever dealt with. And the fact that they dont have a direct contact number is also just something else, having to wait hours , sometimes days for someone to reply to a message is really outrageous...