ZZ
Ziyanda Z
1 reviews | Active since Apr 2024
08 Apr 2024, 08:38
Fly.cool isp
If I could give them a zero start I absolutely would. What ********** customer service. No direct cell phone line to them and their WhatsApp and email platforms are absolutely ridiculous. I have made payment on my account but have no connection for 4 days now. I thought taking up their service would make life easier but this my third complaint to them in just 3 months of signing up. So disappointed
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Fly.Cool's replyOfficial
10 Apr 2024, 20:54Good Evening Ziyanda,
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Best regards,
Fly.Cool's reply10 Apr 2024, 20:54
Official
Good Evening Ziyanda,
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Please accept our sincere apologies for the delay and inconvenience caused. It is very unfortunate that you have had to go through this unpleasant experience.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We have had a look at your account and see that Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Best regards,