WN
Winnie N
1 reviews | Active since Oct 2022
23 May 2024, 14:30
Fly.cool is unreachable
My husband and I have been trying to cancel my subscription with fly.cool due to the fact that they are unreachable and our internet connection has been off for over 4 weeks now, I just need them to release my line so I can get another service provider however this has also been impossible because we have no one to talk to regarding this. Can someone please assist us in getting ourine released from fly. Cool so we can part ways with them
Helpful (0)
Replies (8)0
Replies (8)
Fly.Cool's replyOfficial
24 May 2024, 00:10Good Evening Winnie
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please be advised that we are unable to locate your account. Please provide your serial number on the router starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please be advised that we are unable to locate your account. Please provide your serial number on the router starting with 48
Best regards,
Fly.Cool's reply24 May 2024, 00:10
Official
Good Evening Winnie
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please be advised that we are unable to locate your account. Please provide your serial number on the router starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please be advised that we are unable to locate your account. Please provide your serial number on the router starting with 48
Best regards,
WN
Winnie N's updateReviewer Update
24 May 2024, 05:02***C170AA is the serial number, please just release my line please, I work from home and this is affecting my work negatively.
WN
Winnie N's update24 May 2024, 05:02
Reviewer Update
***C170AA is the serial number, please just release my line please, I work from home and this is affecting my work negatively.
Fly.Cool's replyOfficial
24 May 2024, 19:41Good evening Winnie
Thank you for your serial number. I have escalated the matter to the relevant team to cancel and release your line. Once again please do accept our apology and please give us time to resolve the query
Thank you for your serial number. I have escalated the matter to the relevant team to cancel and release your line. Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply24 May 2024, 19:41
Official
Good evening Winnie
Thank you for your serial number. I have escalated the matter to the relevant team to cancel and release your line. Once again please do accept our apology and please give us time to resolve the query
Thank you for your serial number. I have escalated the matter to the relevant team to cancel and release your line. Once again please do accept our apology and please give us time to resolve the query
Best regards,
WN
Winnie N's updateReviewer Update
25 May 2024, 06:18Can you urgently advise on how long this process will take to release my line because just trying to reach you is impossible, kindly consider this important because I'm at the verge of loosing my job because of this.
WN
Winnie N's update25 May 2024, 06:18
Reviewer Update
Can you urgently advise on how long this process will take to release my line because just trying to reach you is impossible, kindly consider this important because I'm at the verge of loosing my job because of this.
Fly.Cool's replyOfficial
25 May 2024, 10:23Good day Winnie
Please be advised that we will require your banking details so we may be able to assist with providing you with a refund, for the payment that was made for your order, once cancellation has been completed.
Please be advised that we will require your banking details so we may be able to assist with providing you with a refund, for the payment that was made for your order, once cancellation has been completed.
Best regards,
Fly.Cool's reply25 May 2024, 10:23
Official
Good day Winnie
Please be advised that we will require your banking details so we may be able to assist with providing you with a refund, for the payment that was made for your order, once cancellation has been completed.
Please be advised that we will require your banking details so we may be able to assist with providing you with a refund, for the payment that was made for your order, once cancellation has been completed.
Best regards,
WN
Winnie N's updateReviewer Update
25 May 2024, 19:50My account number is *** Nedbank current account Winnie NHLAPO
WN
Winnie N's update25 May 2024, 19:50
Reviewer Update
My account number is *** Nedbank current account Winnie NHLAPO
WN
Winnie N's updateReviewer Update
05 Jun 2024, 19:05Good day can you urgently advise when I Csn expect refund as per the previous communication?
WN
Winnie N's update05 Jun 2024, 19:05
Reviewer Update
Good day can you urgently advise when I Csn expect refund as per the previous communication?
WN
Winnie N's updateReviewer Update
23 Jul 2024, 10:43Good Day
It has been 2 months and I am still waiting for my refund from Vumatel, you took all my banking details, but yet failed communicating further. This is really unacceptable. Can VUMATEL GIVE ME BACK MY MONEY.
It has been 2 months and I am still waiting for my refund from Vumatel, you took all my banking details, but yet failed communicating further. This is really unacceptable. Can VUMATEL GIVE ME BACK MY MONEY.
WN
Winnie N's update23 Jul 2024, 10:43
Reviewer Update
Good Day
It has been 2 months and I am still waiting for my refund from Vumatel, you took all my banking details, but yet failed communicating further. This is really unacceptable. Can VUMATEL GIVE ME BACK MY MONEY.
It has been 2 months and I am still waiting for my refund from Vumatel, you took all my banking details, but yet failed communicating further. This is really unacceptable. Can VUMATEL GIVE ME BACK MY MONEY.