MS
Mbali S
1 reviews | Active since Aug 2024
29 May 2023, 08:27
Flycool is the worst service provider and my service were canceled without my consent
Flycool is the worst service provider and my service were canceled without my consent. I work from home and I can't be without service. Last month I missed 2 working days. There service is horrible, only one girl is available for customer service and she replies after hours with absolutely no help at all. We need an active customer service line for calls. I am fed up and honestly don't like to deal with Fly Cool at all.
Helpful (0)
Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
29 May 2023, 16:06Good day Thulisile!
Thank you for the feedback!
We really are sorry to hear about your experience, that is not what we want for any of our customers as we value you and want to make things right. Your feedback is very important to us and very helpful.
We have taken a look at your account and there is an active order with data usage, if that is not correct and you need further assistance, please feel free to get in touch with us via email on *** or WhatsApp *** and we will be more than happy to assist you.
Thank you for the feedback!
We really are sorry to hear about your experience, that is not what we want for any of our customers as we value you and want to make things right. Your feedback is very important to us and very helpful.
We have taken a look at your account and there is an active order with data usage, if that is not correct and you need further assistance, please feel free to get in touch with us via email on *** or WhatsApp *** and we will be more than happy to assist you.
Fly.Cool's reply29 May 2023, 16:06
Official
Good day Thulisile!
Thank you for the feedback!
We really are sorry to hear about your experience, that is not what we want for any of our customers as we value you and want to make things right. Your feedback is very important to us and very helpful.
We have taken a look at your account and there is an active order with data usage, if that is not correct and you need further assistance, please feel free to get in touch with us via email on *** or WhatsApp *** and we will be more than happy to assist you.
Thank you for the feedback!
We really are sorry to hear about your experience, that is not what we want for any of our customers as we value you and want to make things right. Your feedback is very important to us and very helpful.
We have taken a look at your account and there is an active order with data usage, if that is not correct and you need further assistance, please feel free to get in touch with us via email on *** or WhatsApp *** and we will be more than happy to assist you.