Flycool is the worse

Where do i start, firstly flycool sucks there worse service provider ever, from end of Novemer 2024 I've been trying to get fiber connection with them, I've completed the application online because there are never any othrr means of getting into contact with them, once i completed the application I've been notify to make payment and then installation will be within 2 days, no installation happen up until now, because they connected me to the wrong address which already had an active line, I've been emailing for weeks and no response from them. Somehow we got a contact number for a agent from a friend, she helped us change to the correct address, then we waited another week we still did not get any installation don't, she advice us to cancel and do a new application and that i will get refunded my money which for me was strange but then she only do it to bemifit herself and get the sale because it was previously done online, any ways all tho happened it is almost 1 month later into xmas week, once the new application was done we where told it will be done within 2 days, still nothing happened after 2days so we contacted the agent who then told us the guys put everything on hold due to festival period and will resume after new years i waited for after new years and contacted the agent again she is not telling me there is no internet lines which may be damaged, im just gone cut this story short i can go on and on and on, but today is the 12th of January i still have not gotten any connection, I've made 2 payments and wouldn't recommend flycool to anyone they are the worse ever, i just wanty money back and i want to go to a new service provider, I've heard afrihost a webafrica are the best and its easy to get hold of agents etc.