AR
Antoinette R
1 reviews | Active since Jun 2024
18 Jun 2024, 18:11
Flycool is not Cool mxm
Quick to reply on Hello Peter but they can't assist their clients on live chat ir WhatsApp. The bot keep on saying that she's going to look for a human colleague to assist me. I am struggling to make payment since you have not deducted the installment on 15 June 2024. Now you have disconnected my services without sending me a payment link. This is unacceptable.
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Fly.Cool's replyOfficial
19 Jun 2024, 09:47Hello Antoinette ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please use link below to update card, do not be alarmed when you see R0.00 once update is successful the correct amount will debit within a few minutes.
https://fly.crm.com/vumatel/updatecard/***D8F8AB
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please use link below to update card, do not be alarmed when you see R0.00 once update is successful the correct amount will debit within a few minutes.
https://fly.crm.com/vumatel/updatecard/***D8F8AB
Best regards,
Fly.Cool's reply19 Jun 2024, 09:47
Official
Hello Antoinette ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please use link below to update card, do not be alarmed when you see R0.00 once update is successful the correct amount will debit within a few minutes.
https://fly.crm.com/vumatel/updatecard/***D8F8AB
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please use link below to update card, do not be alarmed when you see R0.00 once update is successful the correct amount will debit within a few minutes.
https://fly.crm.com/vumatel/updatecard/***D8F8AB
Best regards,